New York’s LaGuardia Airport has a reputation for being one of the worst airports in the US.
While New York City’s government cited proximity to the airport as an advantage Amazon would gain by locating its second headquarters in Long Island City in its pitch to the company (Amazon ultimately decided to place half of its second headquarters in Long Island City), travelers who use the airport have suggested that working close to it could be a curse as much as a blessing.
Read more: The 10 airports in America people hate flying into the most
A 2018 study of more than 40,000 travelers by JD Power found that respondents were less satisfied with their experiences at LaGuardia than at any other large or medium airport in North America. That may change in the years to come, as an $8 billion makeover is underway, but for now, LaGuardia still lags behind other major airports.
I reviewed my experience flying out of Terminal B in December 2017 and found it to be dirty, cramped, and poorly lit. I flew out of the terminal again in November and noticed improvements. Concourse C, where my gate was located, was cleaner and brighter than the year before. Even better was the new pickup area for ride-hailing services, which was a vast improvement over the old system.
In its current state, LaGuardia is still not equipped to be a transit hub for one of the biggest cities in the world, but recent improvements indicate that it’s on the right track.
Here’s what I saw during my most recent trip to LaGuardia.
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